:root {
  --bg: #f5f1e8;
  --bg-strong: #efe6d6;
  --panel: rgba(255, 252, 246, 0.94);
  --panel-strong: #fffaf1;
  --ink: #1f1d1a;
  --muted: #6d655a;
  --accent: #b64828;
  --accent-deep: #7d2d18;
  --sidebar: #171717;
  --sidebar-soft: #242424;
  --line: rgba(31, 29, 26, 0.12);
  --success: #1f7a45;
  --warning: #8b5e00;
  --danger: #b42318;
  --shadow: 0 24px 64px rgba(69, 45, 18, 0.12);
}

* { box-sizing: border-box; }
body {
  margin: 0;
  min-height: 100vh;
  font-family: 'Space Grotesk', 'Trebuchet MS', sans-serif;
  color: var(--ink);
  background:
    radial-gradient(circle at top left, rgba(182, 72, 40, 0.14), transparent 28%),
    radial-gradient(circle at bottom right, rgba(31, 122, 69, 0.12), transparent 26%),
    linear-gradient(135deg, #efe5d8 0%, #f7f1e8 45%, #ece3d5 100%);
}
button, input, select, textarea { font: inherit; }
.hidden { display: none !important; }
.eyebrow {
  margin: 0 0 10px;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 12px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(248, 241, 231, 0.72);
}
.eyebrow.dark { color: rgba(31, 29, 26, 0.56); }
.card-label {
  margin: 0 0 8px;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 11px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--muted);
}

.auth-shell {
  position: relative;
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 32px;
}
.auth-backdrop {
  position: absolute;
  inset: 0;
  background:
    radial-gradient(circle at top right, rgba(182, 72, 40, 0.18), transparent 28%),
    radial-gradient(circle at bottom left, rgba(31, 122, 69, 0.12), transparent 24%);
}
.auth-grid {
  position: relative;
  z-index: 1;
  width: min(1180px, 100%);
  display: grid;
  grid-template-columns: 1.1fr 0.9fr;
  gap: 24px;
}
.panel-glass,
.panel,
.hero-metrics article,
.identity-card,
.driver-card,
.stream-card,
.overview-card,
.gateway-card,
.meta-card,
.sidebar-card {
  background: var(--panel);
  border: 1px solid rgba(255, 255, 255, 0.84);
  border-radius: 28px;
  box-shadow: var(--shadow);
}
.auth-brand,
.auth-panel {
  padding: 30px;
}
.auth-brand h1,
.auth-panel h2,
.hero h2,
.panel h3,
.sidebar h2 {
  margin: 0;
  line-height: 1.05;
}
.auth-brand p,
.muted-copy,
.sidebar-copy,
.gateway-copy,
.message,
.hero p {
  color: var(--muted);
}
.auth-meta-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
  margin-top: 24px;
}
.meta-card {
  padding: 18px;
  display: grid;
  gap: 8px;
}
.auth-form {
  display: grid;
  gap: 14px;
}
.auth-form label,
.gateway-field,
.toolbar,
.inline-form,
.form-grid {
  display: grid;
  gap: 10px;
}

input,
textarea,
select,
.status-select,
.stream-status-select {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 13px 14px;
  background: rgba(255, 255, 255, 0.94);
  color: var(--ink);
}
textarea {
  resize: vertical;
  min-height: 88px;
}
button {
  border: 0;
  border-radius: 999px;
  padding: 12px 18px;
  cursor: pointer;
  transition: transform 0.14s ease, opacity 0.14s ease, background 0.14s ease;
}
button:hover { transform: translateY(-1px); }
.primary-button {
  background: linear-gradient(135deg, var(--accent), var(--accent-deep));
  color: white;
}
.ghost-button {
  background: rgba(182, 72, 40, 0.08);
  color: var(--ink);
}
.message {
  min-height: 24px;
  color: var(--accent-deep);
}

.app-shell {
  display: grid;
  grid-template-columns: 280px 1fr;
  min-height: 100vh;
}
.sidebar {
  background: linear-gradient(180deg, rgba(23, 23, 23, 0.98), rgba(36, 36, 36, 0.98));
  color: #f8f1e7;
  padding: 26px 20px;
  position: sticky;
  top: 0;
  height: 100vh;
}
.sidebar-top {
  display: flex;
  flex-direction: column;
  gap: 18px;
}
.sidebar-copy { margin: 10px 0 0; color: rgba(248, 241, 231, 0.74); }
.sidebar-card {
  padding: 16px;
  background: rgba(255, 255, 255, 0.05);
  border-color: rgba(255, 255, 255, 0.08);
  color: #f8f1e7;
}
.side-nav {
  display: grid;
  gap: 8px;
}
.side-link {
  background: transparent;
  color: rgba(248, 241, 231, 0.82);
  text-align: left;
  border-radius: 16px;
  padding: 14px 16px;
}
.side-link.active {
  background: rgba(216, 243, 106, 0.14);
  color: #f8f1e7;
}

.workspace {
  padding: 28px;
}
.hero {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: end;
  margin-bottom: 24px;
}
.hero-actions { display: flex; gap: 12px; }
.dashboard {
  display: grid;
  gap: 24px;
}
.dashboard-section { display: grid; gap: 24px; }
.section-heading { display: flex; justify-content: space-between; align-items: end; }
.hero-metrics {
  display: grid;
  grid-template-columns: repeat(3, minmax(140px, 1fr));
  gap: 14px;
}
.hero-metrics article { padding: 18px; }
.hero-metrics span { display: block; color: var(--muted); margin-bottom: 6px; }
.hero-metrics strong { font-size: 30px; }
.panel {
  padding: 22px;
}
.panel-heading {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: center;
  margin-bottom: 18px;
}
.panel-heading.vertical,
.align-start { align-items: flex-start; }
.identity-card {
  padding: 18px;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 14px;
}
.identity-card div,
.driver-meta span,
.stream-meta span,
.overview-chip,
.bulk-bar {
  padding: 12px;
  border-radius: 16px;
  background: rgba(31, 29, 26, 0.04);
}
.identity-card small,
.driver-meta small,
.stream-meta small {
  display: block;
  color: var(--muted);
  margin-bottom: 6px;
}
.table-wrap { overflow: auto; }
table { width: 100%; border-collapse: collapse; }
th, td {
  text-align: left;
  padding: 14px 10px;
  border-bottom: 1px solid var(--line);
  vertical-align: top;
}
tbody tr { cursor: pointer; }
tbody tr:hover { background: rgba(182, 72, 40, 0.05); }
.role-pill,
.status-pill,
.gateway-capability,
.gateway-ready {
  display: inline-flex;
  align-items: center;
  padding: 6px 10px;
  border-radius: 999px;
  font-size: 12px;
  font-family: 'IBM Plex Mono', monospace;
}
.role-pill { background: rgba(31, 29, 26, 0.08); }
.status-pill.active,
.status-pill.paid,
.status-pill.unread,
.status-pill.open,
.status-pill.resolved,
.toast.success,
.gateway-ready.ready { color: var(--success); background: rgba(31, 122, 69, 0.12); }
.status-pill.inactive,
.status-pill.suspended,
.status-pill.blocked,
.status-pill.read,
.status-pill.refunded,
.status-pill.closed,
.toast.error,
.gateway-ready.pending { color: var(--warning); background: rgba(139, 94, 0, 0.12); }
.driver-list,
.stream-list,
.dashboard-grid,
.gateway-grid { display: grid; gap: 14px; }
.driver-card,
.stream-card,
.overview-card,
.gateway-card { padding: 18px; }
.driver-card header,
.stream-card header {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
}
.driver-meta,
.stream-meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}
.stream-card { cursor: pointer; }
.stream-card:hover { background: var(--panel-strong); }
.stream-card p { margin: 6px 0 0; color: var(--muted); }
.stream-list-wide { grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); }
.stream-actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 12px; align-items: center; }
.stream-actions .ghost-button,
.stream-actions .doc-locked { width: auto; min-width: 0; padding: 10px 16px; }
.tour-location-cover {
  margin: 6px 0 4px;
  width: 100%;
  height: 170px;
  border-radius: 16px;
  overflow: hidden;
  border: 1px solid var(--border-strong);
  background: rgba(31, 29, 26, 0.04);
}
.tour-location-cover img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}
.tour-image-preview-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
  gap: 10px;
}
.tour-image-preview-card {
  border: 1px solid var(--border-strong);
  border-radius: 14px;
  overflow: hidden;
  background: rgba(255, 255, 255, 0.7);
}
.tour-image-preview-card img {
  width: 100%;
  height: 92px;
  object-fit: cover;
  display: block;
}
.tour-image-preview-card .ghost-button {
  border-radius: 0;
  border-left: 0;
  border-right: 0;
  border-bottom: 0;
}
.driver-card .stream-actions { justify-content: flex-start; }
.driver-card .ghost-button { border-radius: 14px; }
.driver-card .ghost-button.driver-open { background: rgba(31, 122, 69, 0.1); }
.driver-card .ghost-button.driver-approve,
.driver-card .ghost-button.driver-approve-vehicle { background: rgba(31, 122, 69, 0.12); }
.driver-card .ghost-button.driver-reject,
.driver-card .ghost-button.driver-delete { background: rgba(180, 35, 24, 0.08); }
.driver-card .ghost-button.driver-edit-contact,
.driver-card .ghost-button.driver-unlock-vehicle { background: rgba(31, 29, 26, 0.06); }
.overview-empty {
  padding: 22px;
  border-radius: 20px;
  background: rgba(31, 29, 26, 0.04);
  color: var(--muted);
}
.overview-grid {
  display: grid;
  grid-template-columns: 1.1fr 1fr;
  gap: 16px;
}
.overview-card h4 { margin: 0 0 12px; }
.overview-row { display: grid; gap: 10px; }
.overview-entry { padding: 12px; border-radius: 14px; background: rgba(31, 29, 26, 0.04); }
.overview-entry strong { display: block; margin-bottom: 4px; }
.overview-meta { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 12px; }
.bulk-bar {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 14px;
}
.bulk-bar span { min-width: 120px; color: var(--muted); }
.bulk-bar select { max-width: 180px; }
.bulk-actions { display: flex; gap: 8px; }
.pager {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-top: 16px;
  color: var(--muted);
}
.pager-controls { display: flex; gap: 8px; }
.details-panel pre {
  margin: 0;
  padding: 18px;
  border-radius: 18px;
  background: #1f1d1a;
  color: #f0eadf;
  overflow: auto;
  font-family: 'IBM Plex Mono', monospace;
  font-size: 13px;
  min-height: 260px;
}
.gateway-grid { grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); }
#paymentGatewaysGrid.gateway-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.gateway-copy { max-width: 760px; margin: 6px 0 0; }
.gateway-card header {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
  margin-bottom: 16px;
}
.gateway-card p { margin: 8px 0 0; color: var(--muted); }
.gateway-capabilities {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 12px;
}
.gateway-capability { background: rgba(31, 29, 26, 0.06); color: var(--muted); }
.gateway-controls {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-bottom: 16px;
}
.gateway-toggle {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 16px;
  border-radius: 16px;
  background: rgba(31, 29, 26, 0.04);
}
.gateway-toggle strong { display: block; margin-bottom: 4px; }
.gateway-toggle span { color: var(--muted); font-size: 13px; }
.gateway-toggle input[type="checkbox"] { width: 20px; height: 20px; margin: 0; }
.gateway-environments {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}
.gateway-environment {
  padding: 16px;
  border-radius: 18px;
  background: rgba(31, 29, 26, 0.04);
}
.gateway-environment h4 { margin: 0 0 12px; }
.gateway-field { margin-bottom: 12px; }
.gateway-field small { color: var(--muted); line-height: 1.4; }
.gateway-actions { display: flex; justify-content: flex-end; margin-top: 16px; }
.gateway-empty {
  padding: 22px;
  border-radius: 20px;
  background: rgba(31, 29, 26, 0.04);
  color: var(--muted);
}
.inline-form {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 14px;
  align-items: end;
}
.smtp-test-form {
  margin-top: 14px;
  grid-template-columns: 2fr 1fr auto;
}
.range-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}
.toast {
  position: fixed;
  top: 20px;
  right: 20px;
  z-index: 50;
  padding: 14px 18px;
  border-radius: 16px;
  border: 1px solid var(--line);
  box-shadow: var(--shadow);
  background: var(--panel-strong);
}

@media (max-width: 1180px) {
  .auth-grid,
  .app-shell,
  .identity-card,
  .overview-grid,
  .gateway-environments,
  .gateway-controls,
  .hero-metrics,
  .inline-form,
  .smtp-test-form,
  .range-row {
    grid-template-columns: 1fr;
  }

  #paymentGatewaysGrid.gateway-grid {
    grid-template-columns: 1fr;
  }

  .app-shell { min-height: auto; }
  .sidebar {
    position: static;
    height: auto;
  }
}

@media (max-width: 760px) {
  .auth-shell,
  .workspace { padding: 18px; }
  .sidebar { padding: 18px; }
  .bulk-bar,
  .bulk-actions,
  .hero,
  .panel-heading {
    flex-direction: column;
    align-items: stretch;
  }
  .driver-meta,
  .stream-meta,
  .auth-meta-grid { grid-template-columns: 1fr; }
}
.overview-document-preview {
  margin: 12px 0;
}
.document-preview-link {
  display: block;
}
.document-preview-image {
  display: block;
  width: 100%;
  max-width: 320px;
  border-radius: 16px;
  border: 1px solid var(--line);
  background: #fff;
}

.driver-doc-preview-grid {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 10px;
  margin-top: 12px;
}
.driver-doc-mini {
  padding: 10px;
  border-radius: 14px;
  background: rgba(31, 29, 26, 0.04);
}
.driver-doc-mini-head {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 8px;
}
.driver-doc-mini-link {
  display: block;
}
.driver-doc-mini-image {
  display: block;
  width: 100%;
  aspect-ratio: 1.58;
  object-fit: cover;
  border-radius: 12px;
  border: 1px solid var(--line);
  background: #fff;
}

.overview-document-gallery {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 12px;
  align-items: start;
}

.overview-entry-document {
  display: flex;
  flex-direction: column;
  gap: 8px;
}



.driver-doc-mini-actions {
  display: grid;
  gap: 8px;
  margin-top: 10px;
}

.driver-doc-mini-pdf,
.overview-pdf-card {
  display: grid;
  gap: 8px;
  padding: 12px;
  border-radius: 12px;
  border: 1px solid var(--line);
  background: #fff;
}

.doc-locked {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-top: 10px;
  padding: 10px 12px;
  border-radius: 12px;
  font-weight: 800;
}

.doc-locked.approved {
  color: var(--success);
  background: rgba(31, 122, 69, 0.12);
  border: 1px solid rgba(31, 122, 69, 0.2);
}

.doc-locked.rejected {
  color: var(--warning);
  background: rgba(139, 94, 0, 0.12);
  border: 1px solid rgba(139, 94, 0, 0.2);
}


.driver-docs-modal {
  position: fixed;
  inset: 0;
  z-index: 80;
}
.driver-docs-modal.hidden {
  display: none;
}
.driver-docs-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(16, 16, 16, 0.38);
  backdrop-filter: blur(4px);
}
.driver-docs-dialog {
  position: relative;
  width: min(1280px, calc(100vw - 48px));
  max-height: calc(100vh - 56px);
  margin: 28px auto;
  overflow: auto;
  padding: 24px;
  border-radius: 28px;
  background: rgba(255,255,255,0.98);
  box-shadow: 0 22px 60px rgba(20, 20, 20, 0.18);
}
.driver-docs-header {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: flex-start;
  margin-bottom: 20px;
}

/* Sección segmentada: section-tickets.html */
.tickets-panel {
  overflow: hidden;
}

.tickets-heading {
  gap: 22px;
}

.tickets-toolbar {
  width: min(780px, 100%);
  grid-template-columns: 1.4fr 1fr 1fr 1fr 1fr;
  align-items: end;
}

.tickets-toolbar-bottom {
  width: 100%;
  margin: 0 0 14px;
  padding: 14px;
  border-radius: 22px;
  background: rgba(31, 29, 26, 0.035);
  border: 1px solid rgba(31, 29, 26, 0.06);
}

.tickets-toolbar label,
.bulk-status-label,
.ticket-reply-form label {
  display: grid;
  gap: 7px;
  color: var(--muted);
  font-size: 13px;
}

.tickets-toolbar label span,
.bulk-status-label span,
.ticket-reply-form label span {
  font-family: 'IBM Plex Mono', monospace;
  font-size: 11px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.ticket-counters {
  display: grid;
  grid-template-columns: repeat(4, minmax(130px, 1fr));
  gap: 12px;
  margin-bottom: 14px;
}

.ticket-counters article {
  padding: 16px;
  border-radius: 20px;
  background: rgba(31, 29, 26, 0.04);
  border: 1px solid rgba(31, 29, 26, 0.06);
}

.ticket-counters span {
  display: block;
  margin-bottom: 6px;
  color: var(--muted);
  font-size: 13px;
}

.ticket-counters strong {
  font-size: 28px;
  line-height: 1;
}

.tickets-bulk-bar {
  flex-wrap: wrap;
  align-items: end;
}

.tickets-bulk-bar .primary-button,
.tickets-bulk-bar .ghost-button {
  white-space: nowrap;
}

.tickets-workspace {
  display: grid;
  grid-template-columns: minmax(0, 1.05fr) minmax(360px, 0.95fr);
  gap: 16px;
  align-items: start;
}

.tickets-list {
  align-content: start;
}

.ticket-card {
  border-radius: 24px;
  border: 1px solid rgba(31, 29, 26, 0.08);
}

.ticket-card-header,
.ticket-title-row,
.ticket-actions,
.ticket-reply-actions,
.ticket-detail-head {
  display: flex;
  gap: 12px;
  align-items: center;
}

.ticket-card-header {
  justify-content: space-between;
}

.ticket-title-row {
  align-items: flex-start;
}

.ticket-title-row input[type="checkbox"] {
  width: 18px;
  margin-top: 3px;
}

.ticket-preview {
  padding: 14px;
  border-radius: 16px;
  background: rgba(31, 29, 26, 0.035);
  line-height: 1.55;
}

.ticket-meta {
  margin-top: 12px;
}

.ticket-actions {
  justify-content: flex-end;
  margin-top: 14px;
  flex-wrap: wrap;
}

.ticket-actions .stream-status-select {
  width: auto;
  min-width: 160px;
  max-width: 190px;
  flex: 0 0 auto;
}

.ticket-detail-panel {
  position: sticky;
  top: 24px;
  display: grid;
  gap: 14px;
  padding: 18px;
  border-radius: 26px;
  background: rgba(255, 250, 241, 0.98);
  border: 1px solid rgba(31, 29, 26, 0.08);
  box-shadow: var(--shadow);
}

.ticket-detail-body h4 {
  margin: 12px 0;
  font-size: 22px;
}

.ticket-detail-head {
  justify-content: space-between;
  color: var(--muted);
}

.ticket-message-box,
.ticket-thread-empty,
.ticket-thread-item {
  padding: 14px;
  border-radius: 18px;
  background: rgba(31, 29, 26, 0.04);
  border: 1px solid rgba(31, 29, 26, 0.05);
}

.ticket-message-box small,
.ticket-thread > small,
.ticket-thread-item small {
  color: var(--muted);
  font-family: 'IBM Plex Mono', monospace;
  font-size: 11px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.ticket-message-box p,
.ticket-thread-item p {
  margin: 8px 0 0;
  line-height: 1.6;
}

.ticket-thread {
  display: grid;
  gap: 10px;
  margin-top: 14px;
}

.ticket-reply-form {
  display: grid;
  gap: 12px;
}

.ticket-reply-actions {
  justify-content: flex-end;
  flex-wrap: wrap;
}

@media (max-width: 1180px) {
  .tickets-toolbar,
  .ticket-counters,
  .tickets-workspace {
    grid-template-columns: 1fr;
  }

  .ticket-detail-panel {
    position: static;
  }
}




.hidden {
  display: none !important;
}

.app-shell {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 280px 1fr;
  background: #f5eee6;
  color: #201712;
}

.sidebar {
  position: sticky;
  top: 0;
  height: 100vh;
  padding: 24px;
  background: #211712;
  color: #fff;
  display: flex;
  flex-direction: column;
  gap: 24px;
}

.sidebar-brand h2 {
  margin: 4px 0 0;
}

.side-nav {
  display: grid;
  gap: 8px;
}

.side-nav button {
  width: 100%;
  padding: 12px 14px;
  border: 0;
  border-radius: 14px;
  background: transparent;
  color: #e8d7c8;
  text-align: left;
  cursor: pointer;
  font-weight: 700;
}

.side-nav button:hover,
.side-nav button.active {
  background: #af3f1f;
  color: #fff;
}

.sidebar-footer {
  margin-top: auto;
  display: grid;
  gap: 10px;
}

.dashboard {
  padding: 32px;
  overflow: auto;
}

.dashboard-topbar {
  display: flex;
  justify-content: space-between;
  gap: 24px;
  align-items: flex-start;
  margin-bottom: 28px;
}

.dashboard-topbar h1 {
  margin: 4px 0 8px;
  font-size: 2rem;
}

.topbar-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: flex-end;
}

.api-base-field {
  display: grid;
  gap: 6px;
}

.api-base-field span {
  font-size: 0.75rem;
  font-weight: 800;
  color: #735f50;
}

.api-base-field input {
  min-width: 280px;
  padding: 12px 14px;
  border-radius: 14px;
  border: 1px solid rgba(72, 49, 32, 0.16);
}

.panel {
  padding: 24px;
  border-radius: 28px;
  background: rgba(255, 255, 255, 0.82);
  box-shadow: 0 20px 60px rgba(70, 43, 22, 0.08);
}

.panel-heading {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 22px;
}

.panel-heading h3 {
  margin: 4px 0 0;
  font-size: 1.4rem;
}

.eyebrow {
  margin: 0;
  font-size: 0.72rem;
  letter-spacing: 0.13em;
  text-transform: uppercase;
  font-weight: 900;
  color: #d9b391;
}

.eyebrow.dark {
  color: #9b4a24;
}

.metrics-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
}

.metric-card {
  padding: 18px;
  border-radius: 22px;
  background: #fff8ef;
  border: 1px solid rgba(90, 62, 40, 0.1);
}

.metric-card span {
  display: block;
  color: #806b5c;
  font-size: 0.82rem;
  font-weight: 700;
}

.metric-card strong {
  display: block;
  margin-top: 8px;
  font-size: 1.7rem;
}

.panel-subgrid,
.dashboard-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px;
  margin-top: 20px;
}

.panel-card,
.gateway-card,
.stream-card,
.driver-card,
.overview-card {
  padding: 18px;
  border-radius: 22px;
  background: #fff;
  border: 1px solid rgba(72, 49, 32, 0.12);
}

.filters-grid,
.form-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 18px;
}

.form-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.filters-grid input,
.filters-grid select,
.form-grid input,
.form-grid select,
.form-grid textarea,
.reply-form textarea,
.reply-form select {
  width: 100%;
  padding: 12px 14px;
  border-radius: 14px;
  border: 1px solid rgba(72, 49, 32, 0.14);
  background: #fff;
  font: inherit;
}

.bulk-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  margin-bottom: 18px;
}

.primary-button,
.ghost-button {
  min-height: 42px;
  padding: 0 16px;
  border-radius: 999px;
  font-weight: 800;
  cursor: pointer;
}

.primary-button {
  border: 0;
  background: #af3f1f;
  color: #fff;
}

.ghost-button {
  border: 1px solid rgba(72, 49, 32, 0.14);
  background: #f3e4d4;
  color: #6f3a21;
}

.table-wrap {
  overflow: auto;
  border-radius: 18px;
  border: 1px solid rgba(72, 49, 32, 0.12);
}

table {
  width: 100%;
  border-collapse: collapse;
  background: #fff;
}

th,
td {
  padding: 14px;
  border-bottom: 1px solid rgba(72, 49, 32, 0.1);
  text-align: left;
}

.stream-list,
.cards-list {
  display: grid;
  gap: 14px;
}

.stream-card header,
.driver-card header {
  display: flex;
  justify-content: space-between;
  gap: 14px;
}

.stream-meta,
.driver-meta,
.overview-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 12px;
}

.stream-meta span,
.driver-meta span,
.overview-chip {
  padding: 8px 10px;
  border-radius: 999px;
  background: #f7eee4;
  color: #624b3b;
  font-size: 0.82rem;
}

.stream-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 14px;
}

.status-pill,
.role-pill {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  padding: 7px 10px;
  border-radius: 999px;
  background: #f3e4d4;
  color: #6f3a21;
  font-size: 0.78rem;
  font-weight: 900;
}

.status-pill.active,
.status-pill.approved,
.status-pill.paid,
.status-pill.open {
  background: #e6f7e7;
  color: #1f7a35;
}

.status-pill.inactive,
.status-pill.rejected,
.status-pill.closed,
.status-pill.refunded {
  background: #ffe8e2;
  color: #a7341d;
}

.status-pill.pending,
.status-pill.resolved,
.status-pill.unread {
  background: #fff3c4;
  color: #8a6200;
}

.pager {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-top: 18px;
}

.ticket-layout {
  display: grid;
  grid-template-columns: 1fr minmax(320px, 420px);
  gap: 18px;
}

.ticket-detail-panel {
  padding: 18px;
  border-radius: 22px;
  background: #fff;
  border: 1px solid rgba(72, 49, 32, 0.12);
}

.reply-form {
  display: grid;
  gap: 10px;
  margin-top: 14px;
}

.detail-viewer {
  overflow: auto;
  min-height: 420px;
  padding: 18px;
  border-radius: 18px;
  background: #1d1511;
  color: #f7eee4;
}

.toast {
  position: fixed;
  top: 22px;
  right: 22px;
  z-index: 1000;
  max-width: 420px;
  padding: 14px 18px;
  border-radius: 16px;
  background: #fff3d6;
  color: #8a5b00;
  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.14);
  font-weight: 800;
}

.toast.error {
  background: #ffe8e2;
  color: #a7341d;
}

.modal {
  position: fixed;
  inset: 0;
  z-index: 900;
}

.modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(25, 15, 10, 0.52);
}

.modal-card {
  position: relative;
  z-index: 1;
  width: min(960px, calc(100% - 32px));
  max-height: calc(100vh - 64px);
  overflow: auto;
  margin: 32px auto;
  padding: 22px;
  border-radius: 26px;
  background: #fff8ef;
}

.modal-header {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 18px;
}

@media (max-width: 1000px) {
  .app-shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    position: relative;
    height: auto;
  }

  .dashboard-topbar,
  .ticket-layout {
    grid-template-columns: 1fr;
    flex-direction: column;
  }

  .metrics-grid,
  .panel-subgrid,
  .dashboard-grid,
  .filters-grid,
  .form-grid {
    grid-template-columns: 1fr;
  }
}